Title
Financial Services Request Evolution
Document Type
Conference Proceeding
Publication Date
1-1-2021
Publication Title
Proceedings of the International Conference on Industrial Engineering and Operations Management
Abstract
This text uses the operational data of a financial services company in Colombia with about 10 million clients nationwide and with more than 50 offices in the country. With operational records for the provision of their services for a period of 30 months, which includes periods of 4 different calendar years. Using the ANOVA models and the coefficients of the associated linear regression model, the effect of the year, the week of the year, the day of the month, the day of the week on the arrival rates, waiting time, time in service, rate of outlet for the attention of each of the products. In the same way, the evolution of performance measures since the modification of the system is identified. Using this information, it is possible to propose changes or use data analysis schemes that identify cyclical variation with different time lengths and identify the evolution of changes in the working method within the organization.
First Page
1260
Last Page
1269
ISBN
9781792361272
Recommended Citation
Rodriguez, Diego Karachas; Londoño, Carlos Andrés Arango; Rueda, Wilson Alexander Pinzón; Gil, Carlos Alberto León; Diaz, Jose Martin; and Aguja, Fernando Augusto Poveda, "Financial Services Request Evolution" (2021). Scopus Unisalle. 880.
https://ciencia.lasalle.edu.co/scopus_unisalle/880
Identifier
85126234466 (Scopus)